udm19 Privacy Policy: How We Handle Your Account Data

What This Policy Covers and How It Applies

This policy applies to all data udm19 processes when you access our platform from eligible regions where local law permits. We collect the information you provide when creating an account — your email address, contact details and identity verification data where required. When you fund your account via Touch 'n Go eWallet, FPX or Boost, transaction references and amounts are recorded against your account wallet; we do not store full payment credentials. We also collect session data: the pages you visit, games you open, and device type used to access the lobby. This data helps us keep your account secure, show you relevant content, and resolve any support queries you raise. We retain account data for as long as your account remains active and for a further period required under applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or raise questions through the support channels listed on this page. Where processing relies on your consent, you may withdraw that consent at any time by contacting our support team directly.

• Touch 'n Go eWallet

  Transaction references tied to your account wallet — no card or wallet credentials stored on our side.

• FPX

  FPX payment references are logged for account reconciliation and support queries only.

• Boost

  Boost transaction records are held in your account history and visible after login.

Where This Policy Applies

• Account Access

  Login activity, session duration, device type and account settings changes are all within scope. We use this to detect unusual access patterns and keep your account secure.

• Payment Transactions

  Deposits and withdrawals processed via Touch 'n Go eWallet, FPX or Boost are covered. Transaction references appear in your account wallet history after each action.

• Platform Content

  Your game activity — titles opened, session length, lobby navigation — is collected to improve how content is shown to you. No external party receives this data for advertising.

• Third-Party Services

  Links or services outside udm19 — including payment processor portals and external sites — operate under their own privacy terms. This policy does not extend to those destinations.

Your Practical Rights Under This Policy

You have direct control over the personal data udm19 holds on your account. To review what we have, log in and check the account settings page — your profile details, linked payment methods and transaction history are visible there. If any detail is wrong, you can update most fields directly in your account. For records you cannot edit yourself, reach our support team through live chat or the contact form and we will make the correction. If you want to understand what data we process and why, you can send a data enquiry via the support form; we will respond within the timeframe required under applicable law. Closing your account does not delete all records immediately — some data is held for the period required by law — but we will confirm what is retained and for how long when you submit that request.

• Review Your Records

  Log in and navigate to account settings. Your profile data, wallet activity and transaction history are shown there without needing to contact support.

• Correct Account Details

  Most profile fields are editable directly after login. For fields locked by verification, raise a correction request via the support form.

• Raise a Data Question

  Use the contact form or live chat to ask what data we hold and why. Include your registered email so we can locate your account record quickly.

• Request Account Closure

  Submit a closure request through support. We will confirm what data is retained post-closure and the legal basis for keeping it.

Privacy Contact Channels

For any question about this policy — data access, corrections, or account closure — reach us through one of the channels below. Keep your registered email handy so we can match your request to your account record without delay.

• Live Chat

  Start a chat from any page on udm19. Quote your registered email address so the agent can pull up your account and data records directly.

• Contact Form

  Submit a written enquiry through our contact form for data access requests, correction notices or policy questions that need a documented response.

• Account Dashboard

  Check your current account data, wallet balance, and transaction history after login — many routine queries can be resolved there without contacting support.

Data Handling, Cookies and Account Security

Keeping your account data secure is an operational requirement for us, not an afterthought. Here is how the main areas work in practice.

• Data Storage

  Account and transaction records are stored on secured servers. Access is restricted to authorised staff handling account support, compliance or security functions — not shared for marketing or advertising.

• Cookies and Session Data

  We use cookies to keep your session active, remember your lobby preferences, and detect unusual login patterns. You can manage cookie preferences in your browser settings; some site functions require session cookies to work correctly.

• Retention Period

  Active account data is held while your account is open. After closure, we keep records for the period required under applicable law. The current retention schedule is shown in the account settings section after login.

• Policy Updates

  When this policy changes in a material way, we post the updated version on this page and note the revision date at the top. Continuing to use your account after a policy update means you have seen the revised terms.