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These terms set out your rights and obligations when you access udm19, including account registration, wallet transactions through Touch 'n Go eWallet, FPX, or Boost, and use of our game lobbies. Access is available where local law permits — read through these terms before you open an account so you know exactly where you stand.
When you create an account on udm19, you agree to the terms laid out on this page. They govern how your account is opened, how your wallet balance is managed, and how transactions are processed through supported local payment rails including Touch 'n Go eWallet, FPX, and Boost. These terms apply each time you log in, place a wager, or make a wallet movement — not just at signup. We may update these terms from time to time. When we do, we will post the revised version here with a new effective date. Continued use of your account after an update means you accept the revised terms. If any part of the updated terms does not suit you, you can request account closure through our support channel before continuing. Eligibility to use udm19 depends on your local law and the regions where access is permitted. We do not extend access to jurisdictions where this service falls outside what local law allows. It is your responsibility to check whether participation is lawful where you are located. We reserve the right to restrict or suspend accounts where eligibility requirements are not met. All wallet movements — whether through Touch 'n Go eWallet, FPX, or Boost — are subject to the limits and verification steps shown in your account dashboard after login.
Wallet top-ups and withdrawals via Touch 'n Go eWallet follow the limits and steps shown in your account wallet section.
FPX transactions are processed through your local bank. Authorisation steps are shown at the point of transaction in your account.
Boost deposits are available where your Boost account is verified. Check the wallet section of your udm19 account for current availability.
These terms cover your account, your wallet, and the content you access on udm19 — from Live Kota Kinabalu Baccarat Room sessions to Rapid Mines Board rounds and Football Live Betting markets. They do not govern third-party services that you reach through links on our site, nor do they replace the terms of your bank or e-wallet provider when you initiate a payment.
Your login credentials, account registration details, and session activity fall fully under these terms. Account security steps are shown in your account settings page.
Every deposit and withdrawal you make through Touch 'n Go eWallet, FPX, or Boost is governed here. Transaction records are visible in your account transaction history after login.
Game content from our studios — including titles like Kuantan Fortune Spins and Fishing Deep Sea Arena — is covered under these terms. Studio names and titles remain the property of their respective providers.
Payment providers, your bank, and external links operate under their own terms. udm19 is not responsible for the policies or actions of those third-party services once you leave our platform.
As an account holder, you have a set of practical options available at any time. You can review your full transaction history — including all wallet movements through Touch 'n Go eWallet, FPX, and Boost — directly in the transaction log inside your account dashboard. If any detail in your account record looks incorrect, you can raise a correction request through our support channel; we will review and respond within the timeframe shown in your account support section. You can update your registered contact details through the account settings page. For changes that affect payment verification — such as updating a linked e-wallet — follow the verification steps shown on that settings page, as some changes require identity confirmation before they take effect. If you want to close your account, submit a request to our support team and we will process it in line with the steps described in the closure section of the account help centre.
Your full wallet and game history is in the transaction log — access it from your account dashboard after login at any time.
Use the account settings page to update your registered information. Payment-linked changes require the verification steps shown on that page.
Contact our support team through live chat or the help centre for any term-related queries. Response times are shown in the support section of your account.
Send a closure request to our support team. We process it according to the steps in the account help centre, including any pending wallet balance resolution.
If you have a question about these terms — whether it is about your wallet balance, a transaction through FPX, or how a game session was recorded — our support team is reachable through the channels below. Bring your account reference number when you reach out; it speeds up the lookup.
Open the chat icon from any page on udm19. Our team handles account and policy queries directly through live chat — no ticket queue.
The help centre covers common questions about account setup, wallet transactions, and terms interpretation. Browse it from the support section in your account.
For formal term-related requests — such as account corrections or closure — use the support form in your account dashboard. You will receive a reference number for follow-up.
Your account data — registration details, transaction records, and session history — is held securely and used only to operate your account and fulfil the obligations set out in these terms. We do not share your personal information with third parties outside of what is needed to process your wallet transactions through Touch 'n Go eWallet, FPX, or Boost, or to meet our legal obligations where applicable.
We retain your account and transaction data for the period required under the terms and applicable law. The retention schedule is described in our privacy policy, accessible from the footer of this page.
We use cookies to maintain your session and remember your account preferences. Cookie settings can be managed through your browser; some features require session cookies to function.
Account security is your shared responsibility. Use a strong password and do not share login details. If you suspect unauthorised access, contact our support team immediately through live chat.
To request a correction to stored personal data or to ask about what we hold, contact our support team via the account support form. We will acknowledge your request and respond with the outcome.
Questions we hear from Malaysia players about how these terms work in practice.
Yes. These terms apply to every part of your account, including live table sessions like Live Kota Kinabalu Baccarat Room, slot rounds like Kuantan Fortune Spins, and Football Live Betting markets. The same account rules and wallet terms cover all game categories without exception.
We update the terms by posting a revised version on this page with a new effective date. We do not send advance notice for every minor edit, so it is worth checking back periodically. Continuing to use your account after a revision means you accept the updated terms.
Your complete wallet record — covering all movements through Touch 'n Go eWallet, FPX, and Boost — is in the transaction log inside your account dashboard. Log in and go to the transaction history section; every entry is time-stamped and can be used to raise a query with support.
Go to account settings to correct most fields directly. For changes linked to payment verification — such as a registered e-wallet — follow the verification steps shown on that page. If you cannot resolve it through settings, raise a correction request via the account support form and our team will review it.
Availability depends on local law and the regions where access is permitted. We do not extend the service where local regulations do not allow it. Before opening an account, check that participation is lawful in your location. The terms page is updated if regional access conditions change.
Submit a closure request through the account support form or contact live chat. We process closures in line with the steps in the account help centre, which includes resolving any remaining wallet balance before the account is closed. Keep your support reference number for follow-up.